What Hasn't Changed in 2021: Your Team's Recommendation Power

Your Health Care Team is your most important tool to gain client compliance with your recommendations.  The ability to leverage the team and present consistent messages to clients is a daily challenge.  What can you do to Power Up your recommendations? This interactive discussion will provide you a foundation on which to build effective communication techniques that increase compliance and understanding as client trust builds in the teams care and recommendations.

Here's what you'll learn:

  • Impact a client’s retention and compliance.

  • Apply a proven process to define client and pet primary need

  • Grow active listening and client trust

  • Power up your follow up

Course curriculum

    1. What Hasn't Changed in 2021: Your Team's Recommendation Power

    2. What Hasn't Changed in 2021: Your Team's Recommendation Power (Required for CE Credit)

About this course

  • Free
  • 2 lessons
  • 1 hour of video content

Instructor

DVM, BS Mary Ann Vande Linde

Dr. Mary Ann Vande Linde is a graduate of the University of Georgia's College of Veterinary Medicine. In addition to private practice experience, her career background includes working on all sides of the exam room table in a veterinary hospital plus teaching at various veterinary schools and colleges, technician schools, and veterinary conferences, consulting on practice management issues, developing mentoring and coaching retreats for women practice owners In 2008, Dr. Vande Linde founded Vande Linde & Associates to focus on all aspects of Exam Room Communication Excellence. She shares her time with an energetic border terrier, Mr. Darcy.