Oh, Those Phones. Rising Above Covid Confusion
The CSR's and Technicians felt the pull of the phone at the beginning of Covid. Studies through out the last year showed that phone calls to our hospitals increase 3-5 times. This pressure that came with Covid created confusion in our communication and changed hospital flow. Some hospitals reviewed the bumps in the road and discovered tools that could use to add value and help with the time and flow of their veterinary hospitals. Let's look at a few that could assist the phone to the next level of service.
Here's what you'll learn:
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Covid create great change and stress for the veterinary team and their phone systems
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The phone is valuable for may things
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We must grow beyond the phone to serve the needs of our clients and support our team
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Pairing the right technology with your team can save time, enhance relationships and balance communication.
Course curriculum
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1
Oh, Those Phones. Rising Above Covid Confusion
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Oh, Those Phones. Rising Above Covid Confusion.
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Quiz: Oh, Those Phones. Rising Above Covid Confusion. (Required for CE Credit)
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Instructor
DVM, BS
Mary Ann Vande Linde