I’ve Told Them 100 Times, And It Still Doesn’t Get Done

One of the most uncomfortable parts of managing a team is the policing.  Why do you have to constantly remind employees of the rules? What do you do if you correct a team member and they give you looks that could kill? What if you tell an employee to do something and they tell you that they don’t have time or seem to blow you off?  What if a worker says he’s going to do something, yet over and over again, he fails to get the work done?

 

Should you lose your cool?  Sit on your anger?  

 

Let’s look at why employees do or don’t do what they’re told and the best way to respond as a leader.  As usual Bash finds the right balance between hard data, personal stories, and earnest inquisitiveness.

Here's what you'll learn:

This lecture is approved for 1 hour of RACE and CVPM CE credit.

  • Learn some of the reasons why employees don’t do as they are told.

  • Learn how to communicate requests to employees to exact a higher level of compliance.

  • Learn when to terminate or retain an employee.

Course Curriculum Preview

  • 1

    I’ve Told Them 100 Times, And It Still Doesn’t Get Done

    • I’ve Told Them 100 Times, And It Still Doesn’t Get Done (CE Course)

    • Quiz: I’ve Told Them 100 Times, And It Still Doesn’t Get Done (Required for RACE and CVPM Credit)

Instructor

Veterinary Business Advisor, Lover of Pasta Puttanesca

Bash Halow

New York-based, Bash Halow is a graduate of the College of William and Mary, a certified veterinary practice manager, and a licensed veterinary technician. As a veterinary business advisor and a veteran practice manager with more than 20 years of experience, Mr. Halow has helped dozens of veterinary hospitals understand how to build stronger teams and responsibly and ethically grow their businesses. He is a frequent contributor to Veterinary Economics, DVM 360, and AAHA Trends. He is a member of the American Animal Hospital Association, the Pennsylvania VMA, founder and member of the New Jersey Veterinary Hospital Management Association, founder of the Big Apple Veterinary Management Association in New York City, and proud member of the Veterinary Hospital Managers Association. In addition to his phone- booth sized NYC apartment that he uses to transform himself into Super Bash whenever peril in the veterinary world strikes, he has a farm in Northeast Pa that’s home to bugs, birds, chickens, and honey bees. A question about any of these denizens is sure to delight him, so start formulating your thoughts now.