How to Handle Online Haters
Although it takes years to successfully build your reputation (both online and off), it takes just moments for a negative online review to jeopardize it. With new tools and techniques provided in this session, you will be fully equipped to handle a variety of online negative reviews. From a simple upset client to extreme cyberbullying and everything in between! You will learn how to engage with negative reviews with honest, timely, and respectful responses to earn back respect and goodwill. This session will help you to discover the fundamentals of handling online negativity and navigate the increasingly important world of online reviews.
Learning Objectives
In this course, students will learn:
-
Write thoughtful responses to handle negative reviews
-
Evaluate which reviews do not require responses
-
Define the necessary channels to look for reviews online
Course curriculum
-
1
How to Handle Online Haters
-
How to Handle Online Haters (CE Course)
-
Quiz: How to Handle Online Haters (Required for RACE and CVPM Credit)
-
Course Resource: Show the love - Today's Veterinary Business
-
Course Resource: Turn a negative into a positive - Today's Veterinary Business
-
Course Resource: Solicit-Reviews-Template
-
Course Resource: Eric's articles in Today's Veterinary Business
-
Instructor
IT Expert, Lover of Velveeta
Eric Garcia