How to Handle Online Haters

Although it takes years to successfully build your reputation (both online and off), it takes just moments for a negative online review to jeopardize it. With new tools and techniques provided in this session, you will be fully equipped to handle a variety of online negative reviews. From a simple upset client to extreme cyberbullying and everything in between! You will learn how to engage with negative reviews with honest, timely, and respectful responses to earn back respect and goodwill. This session will help you to discover the fundamentals of handling online negativity and navigate the increasingly important world of online reviews.

Learning Objectives

In this course, students will learn:

  • Write thoughtful responses to handle negative reviews

  • Evaluate which reviews do not require responses

  • Define the necessary channels to look for reviews online

Course curriculum

  • 1

    How to Handle Online Haters

    • How to Handle Online Haters (CE Course)

    • Quiz: How to Handle Online Haters (Required for RACE and CVPM Credit)

    • Course Resource: Show the love - Today's Veterinary Business

    • Course Resource: Turn a negative into a positive - Today's Veterinary Business

    • Course Resource: Solicit-Reviews-Template

    • Course Resource: Eric's articles in Today's Veterinary Business


IT Expert, Lover of Velveeta

Eric Garcia

IT expert. Digital marketer. Industry thought leader. When it comes to helping veterinary practices streamline their technology and attract and retain clients, Eric Garcia has a proven track record of educating the industry and producing results. Eric is an internationally recognized IT and Digital Strategist working exclusively with veterinary practices. In addition to a long list of satisfied clients, Garcia’s work has been recognized throughout the industry. Eric is an active advisory board member with the American Association of Feline Practitioners and marketing columnist for Today’s Veterinary Business, an NAVC publication. He speaks regularly at conferences all throughout the world.