How to Attract & Retain More Clients, One Call at a Time
Sponsored by Care Credit
As practices have changed protocols to address the health and safety of clients and teams, the phone has become an even more powerful tool in client communication, information sharing and relationship building. Now more than ever, teams need phone skills training. Come discover statistics from real-world Mystery Shopper phone calls that reveal areas of opportunity to attract new clients and build loyalty with your existing clients. In this session, Dr. Amanda Donnelly will share specific communication skills your team can use to engage callers, convert “phone shoppers” to booked appointments and bond clients to the practice. You will also learn key messages your team needs to convey about costs and payment plans.
Course curriculum
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How to Attract and Retain More Clients, One Call at a Time (Sponsored by Care Credit)
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About this course
- Free
- 1 lesson
- 1 hour of video content
Instructor
