How to Attract & Retain More Clients, One Call at a Time

Sponsored by Care Credit

As practices have changed protocols to address the health and safety of clients and teams, the phone has become an even more powerful tool in client communication, information sharing and relationship building.  Now more than ever, teams need phone skills training.  Come discover statistics from real-world Mystery Shopper phone calls that reveal areas of opportunity to attract new clients and build loyalty with your existing clients.  In this session, Dr. Amanda Donnelly will share specific communication skills your team can use to engage callers, convert “phone shoppers” to booked appointments and bond clients to the practice.  You will also learn key messages your team needs to convey about costs and payment plans.

Course curriculum

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    How to Attract and Retain More Clients, One Call at a Time (Sponsored by Care Credit)

    • How to Attract and Retain More Clients, One Call at a Time (Sponsored by Care Credit)


Amanda Donnelly

Dr. Amanda Donnelly is a speaker, consultant, and author with over 30 years’ experience in the veterinary profession. She is a second-generation veterinarian who combines her practice experience and business expertise to help veterinarians communicate better with their teams and clients. Dr. Donnelly is the author of the book 101 Practice Management Questions Answered, a contributing author for Blackwell’s Five-Minute Veterinary Practice Management Consult and Pet-Specific Care for Veterinary Teams. She also writes the Talk the Talk communication column for Today’s Veterinary Business journal. Well known as a dynamic speaker, Dr. Donnelly has twice been named Practice Management Speaker of the Year for the VMX Conference.