Have You Scheduled Your Next Appointment?
Just the smallest increase in client retention could mean thousands of dollars in recurring additional revenue, along with the added security of regular clientele.
Does your veterinary practice prioritize your current clients? New clients are great and a sign of potential growth, however, a stronger sign of success is keeping your current clients happy. Just the smallest increase in client retention could mean thousands of dollars in recurring additional revenue, along with the added security of regular clientele. It is absolutely crucial that you and your team understand exactly what client retention is, what your numbers are, and how you can improve — and not only for the financial side of your business, either. Recurring clients know that regular preventive visits are the best medicine, and that should be the gold standard. In this talk, I will share real stories of real veterinary practices and how they have improved their own client retention using simple, but clear and valuable methods. We will talk about increasing reminder compliance, client touchpoints, messaging, lapsing patient campaigns, and digital tools that aid in client retention.
This lecture is approved for 1 hour of RACE and CVPM CE credit.
Attendees will be able to apply their knowledge of retention strategies to increase overall client retention and compliance
Understand the necessary KPIs to establish a baseline
Integrate tools to increase client engagement
Have You Scheduled Your Next Appointment? (CE Course)
Have You Scheduled Your Next Appointment? (Required for RACE and CVPM Credit)
Eric Garcia