Have You Scheduled Your Next Appointment?

Does your veterinary practice prioritize your current clients? New clients are great and a sign of potential growth, however, a stronger sign of success is keeping your current clients happy. Just the smallest increase in client retention could mean thousands of dollars in recurring additional revenue, along with the added security of regular clientele. It is absolutely crucial that you and your team understand exactly what client retention is, what your numbers are, and how you can improve — and not only for the financial side of your business, either. Recurring clients know that regular preventive visits are the best medicine, and that should be the gold standard. In this talk, I will share real stories of real veterinary practices and how they have improved their own client retention using simple, but clear and valuable methods. We will talk about increasing reminder compliance, client touchpoints, messaging, lapsing patient campaigns, and digital tools that aid in client retention.

Here's what you'll learn:

This lecture is approved for 1 hour of RACE and CVPM CE credit.

  • Attendees will be able to apply their knowledge of retention strategies to increase overall client retention and compliance

  • Understand the necessary KPIs to establish a baseline

  • Integrate tools to increase client engagement

Course Curriculum Preview

  • 1

    Have You Scheduled Your Next Appointment?

    • Have You Scheduled Your Next Appointment? (CE Course)

    • Have You Scheduled Your Next Appointment? (Required for RACE and CVPM Credit)

Instructor(s)

IT Expert, Lover of Velveeta

Eric Garcia

IT expert. Digital marketer. Industry thought leader. When it comes to helping veterinary practices streamline their technology and attract and retain clients, Eric Garcia has a proven track record of educating the industry and producing results. Eric is an internationally recognized IT and Digital Strategist working exclusively with veterinary practices. In addition to a long list of satisfied clients, Garcia’s work has been recognized throughout the industry. Eric is an active advisory board member with the American Association of Feline Practitioners and marketing columnist for Today’s Veterinary Business, an NAVC publication. He speaks regularly at conferences all throughout the world.