In This Course:

Bloody good communication is the key to success in veterinary practice. It creates happy team members that never want to leave because they love their job. But it doesn’t just happen overnight. To have great team communication, the team must be aligned on the same goals and running in the same direction. This session will discuss culture and its impact on team communication, components of a message, understanding and working with various communication styles, and managing team member conflict.

  • Define goals of the practice and ‘One Team Alignment’

  • Identify how team members contribute to a culture that impacts team communication

  • Identify components of a message

  • Define and describe emotional intelligence

  • Discuss methods to manage team member conflict

Course curriculum

    1. Bloody Good Team Communication

    2. Quiz: Bloody Good Team Communication (Required for CE)

About this course

  • Free
  • 2 lessons
  • 1 hour of video content

Instructor

CVPM RVT, SPHR Heather Prendergast

Heather has spent over 30 years in the veterinary industry, with 20 years in small animal practice. She has taught for several years for both veterinary technology and assistance programs and has authored the book “Practice Management for the Veterinary Team”, with the 4 edition to be released summer of 2023. Heather has also authored the book “Review Questions and Answers for Veterinary Technicians” that are preparing to sit for the VTNE, now in its 6 edition. Heather is well known and lectures nationally and internationally and has authored several articles with the goal of developing leadership and culture in practices while employing appropriate team leveraging to increase efficiency and enhance the ‘flow of services’ in the veterinary practice. When she is not lecturing, writing, or consulting, she instructs the Practice Management courses with Appalachian State University, volunteers for industry groups, and serves as President-Elect with the Viticus Group (formally known as WVC) Board of Directors, as Secretary with the Pet Nutrition Alliance, and as a Board Director with NAVTA.