Adversary to Ally: Harnessing Happy Hormones to Connect With Difficult People

From cranky clients to team members in a bad mood, in veterinary medicine, we routinely encounter difficult interpersonal situations. Pushed to our edge with the stress of our daily work it can feel near impossible to respond to these situations (and people) productively. But there’s good news! Every human being – and, by extension, every veterinary professional – has a superpower that, when used, can give us (and them) the boost we need to connect and solve problems, together. In this session, you’ll learn about the Brain Bank, our natural brain chemistry superpowers, and simple evidence-based tools to connect with difficult people.

Here's what you'll learn:

  • An introduction to the science of the brain bank and “stacked stressors”

  • Understanding oxytocin and its varied benefits to the brain and social connection

  • Evidence-based tool for calming the brain and preparing for connection

  • The Connect and Contain framework for productive communication

Course curriculum

    1. Adversary to Ally: Harnessing Happy Hormones to Connect With Difficult People

    2. QUIZ: Adversary to Ally: Harnessing Happy Hormones to Connect With Difficult People (Required for CE Credit)

    3. Adversary to Ally: Harnessing Happy Hormones to Connect With Difficult People Handout

About this course

  • Free
  • 3 lessons
  • 1 hour of video content

Instructor

MAPPCP, CCFP Josh Vaisman

Josh believes all veterinary professionals deserve to feel fulfilled and energized in their work, each and every day. Through his company, Flourish Veterinary Consulting, he combines more than 20 years of veterinary experience, a master’s in applied positive psychology and coaching psychology, education in positive leadership and positive organizational scholarship, and a passion for guiding leaders to cultivate workplaces in which people thrive. When he’s not crafting ways to elevate the veterinary community, Josh spends his time with his wife, Greta, and their many creatures in Firestone, Colorado. To fill his bucket, he’s a soccer-playing, weight-lifting, cookie-eating beekeeper.